Reference

The Legal Terms Behind Your Wallet

The rules covering your wallet, your bets and your personal data sit on this page in plain English, so you know what we expect from you and what you can ask us for.

Wallet rules in writingbKash, Nagad, Rocket contextEligibility by local lawOne thread per case
nagad88 The Legal Terms Behind Your Wallet
POLICY CONTACT DESK

Reaching Us About Account Rules

Legal questions rarely wait for a good moment. If a rule has blocked a withdrawal, or you want a term explained before you accept it, contact us and keep it in writing, because chat transcripts and emails both count as your record. Have your account ID and the wallet number you used for bKash, Nagad or Rocket ready; matching those two is the quickest way past the first round of checks. We answer in English on the same thread, so you aren't telling the story twice.

Live chat Open chat from the help bubble once you're logged in. Ask for the legal desk and quote your account ID so we can pull the right record without asking you to repeat yourself.
Email a dispute Write to our support address with the subject line set to the rule in question. Attach the wallet screenshot from bKash, Nagad or Rocket if a payment is disputed, and we'll log a case file.
Account wallet page Most rules live where the money moves. Your wallet page shows a transaction history you can download and hand to us when a term needs checking against what actually happened.
DATA AND SECURITY

Your Data, Cookies and Account Security

This page isn't a document you sign once and forget. The rules here work together with how we store your account data, what cookies sit on your phone after login, and the checks we run before a wallet payout leaves. We keep identity and transaction records to meet legal duties, not to build a marketing list, and we don't sell them. If something in your file is wrong, ask us to correct it and we'll show you what changed.

What we store

Your name, phone number, wallet ID and the identity document you upload at verification. We match those against the bKash, Nagad or Rocket account you pay from, and hold nothing the law doesn't require.

Cookies after login

A session cookie keeps you signed in while you move between the lobby and your wallet; a security cookie remembers the device you verified. Clear them and the next login asks for a fresh OTP.

Locking your account

Set a PIN you don't reuse elsewhere and keep the OTP to yourself. If your phone goes missing, message us from a registered email and we'll freeze the wallet before any payout moves.

Changing your record

Ask for a correction and we'll show you the field we hold. Closed accounts keep transaction records for the period the law sets, then they're removed; you can request deletion in writing.

Legal Questions We Get Most

The questions below come up most often when a wallet step or a bet settlement doesn't go the way you expected. We answer them the way we would in chat: short, direct, and tied to the rule that actually applies. If your case isn't covered, message the legal desk with your account ID and we'll reply on the same thread so you have a written record.

Not always, because it depends on your local law and eligible regions. We ask for your country at sign-up, and if play is restricted where you are, we hold the account rather than open the wallet.

No. Every bKash, Nagad or Rocket transfer has to come from a wallet registered in your own name, and the sender name has to match your profile. Third-party funding pauses the account until we trace it.

The market rules published with the sportsbook decide it, not a support opinion. If a fixture is called off, settlement follows those written rules, and you can ask us to send the exact wording for your market.

Message the legal desk from your registered email or through chat, and tell us which records you want. We'll verify you with the OTP sent to your phone, then send the file in writing.

Tell us first. An honest mistake, like a deposit sent from the wrong wallet or a duplicate account, is handled differently from deliberate abuse. We'll explain which term was hit and what you can do next.

Yes, when the law or a payment rail shifts. We date every version on this page, and material changes get a notice inside your account before they apply, so you can close the wallet if you disagree.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.